![]() ![]() explains why any relief sought by the complainant cannot or should not be granted.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.includes appropriate evidence and documents supporting the business' position, and.addresses all of the issues raised by the complainant,.Providing BBB with a response that BBB determines:.Resolving the complaint directly with the complainant and notifying BBB, or.Promptly respond to all complaints forwarded by BBB by: Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action). Address marketplace disputes quickly, professionally, and in good faith. Establish and maintain a positive track record in the marketplace. On this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards: 1. ![]()
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